Frequently Asked Questions
Everything you need to know about our products, shipping, and your order.
Are Creme of Nature products suitable for all hair types?
While our products are formulated with a focus on curly, coily, and kinky textures, our diverse ranges—including Certified Natural Ingredients—offer solutions for anyone seeking hydration, strength, and shine.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
We accept returns on unopened and unused products within 30 days of purchase. Please contact our customer support team to initiate a return authorization.
Do you offer international shipping?
Currently, we ship to most regions globally. Shipping costs and delivery timelines vary based on your location and are calculated at the checkout page.
Are your products sulfate-free and paraben-free?
Many of our collections, such as the Argan Oil from Morocco line, are specifically formulated without sulfates, parabens, or mineral oils to ensure the healthiest care for your hair.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.